Privacy
Privacy policy
Who we are
Plotwell Inc. is a Delaware C corporation with its office at 410 Townsend Street, Suite 720, San Francisco, CA 94107, United States. We are the controller of the personal information described here. Questions go to privacy@getplotwell.com.
What we collect
| What | Why | Kept for |
|---|---|---|
| Name, email, company | To run your account and reply to you | Life of the account, then 30 days |
| Password hash | To sign you in. We never see the password itself | Life of the account |
| Dashboards you build | So you can open them again. Stored as aggregated chart data, not your raw file | Until you delete them |
| Usage counts | To enforce the free tier and bill correctly | 24 months |
| Form submissions | To answer your message or application | 24 months |
| Server logs | Reliability and abuse prevention. No file contents | 30 days |
What we do not collect
- We do not run advertising trackers, and there are no third-party advertising cookies on this site.
- We do not keep your original uploaded file. It is parsed and aggregated in memory, then discarded.
- We do not buy personal information from data brokers.
- We do not ask for payment card numbers. If you subscribe, Stripe handles the card and we never see it.
Who your information goes to
Our model providers receive the column names and aggregated chart data needed to choose chart types and write takeaways, under business API terms that prohibit training on that traffic. They do not receive your raw rows.
Our hosting and database providers store the data on our behalf inside the United States. Stripe processes payments if you subscribe. That is the complete list of processors, and we will keep it complete: if it changes, this page changes.
Legal bases
Where the GDPR or UK GDPR applies to you, we rely on: performance of a contract, to give you the service you asked for; legitimate interests, to keep the service secure, prevent abuse and understand aggregate usage; and consent, for anything optional, which you can withdraw at any time.
Your rights
You can ask for a copy of what we hold, correct it, delete it, or object to a particular use. Most of it you can do yourself: dashboards delete from the dashboard page and the whole account deletes from Settings.
For anything else, email privacy@getplotwell.com and we will answer within 30 days. We will not make you jump through hoops and we will not charge you for it. If you are in California, the CCPA rights to know, delete and opt out of sale apply, and we do not sell personal information.
Children
Plotwell is a business tool and is not directed at anyone under 18. We do not knowingly collect information from children, and if we learn we have, we will delete it.
Changes
If we change this policy in a way that matters, we will email account holders before it takes effect rather than quietly updating a date. This version is effective 11 August 2026.
The practical version of this, with retention windows and what happens to an uploaded file, is on the security page. Cookies are covered on the cookies page.