Your data
What Plotwell stores, and how to get it out
What Plotwell stores
When you build a dashboard, Plotwell stores two things against your account: the dashboard itself (the chart configuration, the takeaways, the layout) and the aggregated data behind it (the totals, averages and grouped counts that feed the charts).
We do not store your original uploaded file. It is parsed and aggregated in memory, then discarded. The aggregated data is a summary of your rows, not the rows themselves.
| What is stored | Where | How to remove it |
|---|---|---|
| Your name and email | Account record | Delete your account from Settings |
| Dashboards you have built | Database, linked to your account | Delete the dashboard from its page, or delete the account |
| Aggregated chart data | Database, attached to each dashboard | Deleted when you delete the dashboard |
| Usage counts | Database, for billing | Deleted 30 days after account deletion |
How to export your data
On Pro and Team plans, every dashboard has an Export CSV button on the dashboard page. It downloads the aggregated data behind the charts as a flat CSV file. This is the same data that feeds the charts, so the numbers will match exactly.
The free plan lets you view and share dashboards but does not include data export. If you need to export before upgrading, contact us.
How to delete a dashboard
Open the dashboard, then choose Delete dashboard from the options menu. This removes the dashboard and the aggregated data stored with it. The deletion is immediate.
Deleted dashboards cannot be recovered. If you want to keep the data, export it first.
How to delete your account
Go to Settings and choose Delete account. This removes every dashboard you have built, the aggregated data behind them, and your account record. It is immediate and covers everything.
If you are on a paid plan, deleting your account also cancels the subscription. You will not be charged again. We do not offer refunds for unused days in the current period, but if the timing feels wrong, contact us first and we will work something out.
Not used to train any model
Your data is never used to train or fine-tune any model. It is never used to improve Plotwell's prompts without your knowledge. It is processed only to build your dashboard, then the original file is gone.
We use model providers under their business API terms, which prohibit them from training on API traffic. This is not a policy we made up: it is a contractual commitment from the providers. The routing table on the How the AI works page names which providers are live.
Data not used by Plotwell
- Your original uploaded file: parsed and discarded. We do not keep it.
- Raw row-level data: the model never sees individual rows.
- Payment card details: Stripe handles the card and we never see it.
For the full security picture, including encryption and access controls, see the security page. To delete your account now, go to Settings. Questions go to privacy@getplotwell.com.